FREQUENTLY ASKED QUESTIONS
Commercial routes run every week day, with the exception of Christmas Day. This is the only holiday that will delay your scheduled pickup.
Monthly invoices are mailed approximately four (4) weeks prior to the due date and are always due no later than the 20th of each month. Finance charges will be assessed if not paid promptly. Accounts 60 days past due will automatically be placed in “STOP SERVICE” status. THERE WILL BE NO EXCEPTIONS.
If your account is placed in STOP SERVICE” status, the balance due must be paid, and your account must be current for service to resume. Once the balance due is paid and the account is current, we will make every effort to have your container dumped later as it fits into the schedule. There is a $35.00 rescheduling fee if you can’t wait until your next scheduled pick up day. There is NO GUARANTEE that your container will be able to be dumped before your next scheduled pickup day.
You must call the office (301-888-9649) to suspend your service. if it is convenient for you, we prefer to leave the container onsite during this time if you have accommodations to keep the container safe from theft and unwanted usage by others. There will, however, be a $45 monthly rental fee if you choose this option. If you choose to have the container removed, there will be a $75 removal fee when your off season begins and a $75 re-delivery fee when your off season is over.
If, upon arrival, your container is blocked in any way where the driver does not have access, he will make an effort to alert an employee at the location of the situation. (this includes vehicles, ice, snow, or excessive trash leading up to or away from the container.) He will not be permitted to wait longer than five (5) minutes if there is no response, as he must continue on his route to complete it in a timely manner. There is a $35.00 rescheduling fee. Please make note of your pickup day(s) so this situation does not arise as we may or may not be able to return until your next scheduled pickup day. It is the customer’s responsibility to ensure that the container is clear each scheduled pickup day, preferably prior to the driver’s arrival onsite.
If you are experiencing unwanted use of your container by outside sources (drive bys or neighbors), we can provide you with a container that has a lock bar and a lock. There is a onetime fee for this service of $100, and it includes two (2) keys for you. Additional keys are $5 each. If the lock is removed, lost, or stolen, there will be a $35 replacement fee for the lock.
Drivers WII NOT clean up the area around your container or in your parking lot because of can overflow. (Example: trash over the top of the container that may fall out onto the ground during or after dumping, trash placed beside or behind your container, either by employees or outside sources.) If, after cleanout, you require an additional dump at a later date, please call our office (301-888-9649) to make arrangements. There will be an additional cost for this service.
We are unable to dump containers that contain construction debris of any kind. If construction debris is in your container, the load will be rejected by the driver and the container will need to be cleared of any construction debris prior to your next pickup day. Please call our office (301-888-9649) to reschedule your dump. WE WILL NEED TO BE ALERTED THAT THE CAN IS OFFLOADED AND READY FOR PICKUP BEFORE RETURNING.